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Set & Forget - Auto Deliveries

Set & Forget is the easiest way to keep your pet’s favourite products arriving to your doorstep without having to worry about re-ordering it every time you need it!

Just choose to get your online order delivered at your preferred frequency (every 2,
3, 4, 5, 6, 7 or 8 weeks), kick your feet up and let us do the heavy lifting.

Best of all, you have
complete control! You can pause, cancel or skip a delivery anytime by simply logging into your customer account. There are no lock-in contracts.

Repeat Delivery is perfect for items such as pet food, cat litter, treats as well as flea, tick
and worm treatment for dogs and cats.

Almost! For now, you can choose any of our pet foods, treats, worming tablets and cat litters. If
there is a specific product you would love to choose to set-and-forget, let us know at retailsupport@rspcavic.org.auand we’ll see what we can do!

You totally can and it is super easy to do. Simply log into your account here and make any changes at least two days before your next payment is due.

Your first order will be billed at checkout and then each time we ship you a new delivery based on the frequency you have selected (e.g. every 2, 3, 4, 5, 6, 7 or 8 weeks ). For example, if you placed an order today and selected a four-week delivery cycle, you will be charged for your next shipment every 28 days from today. You can also track payment dates at any time by logging into your account.

Please note that auto-deliveries can only be paid using a credit card as our system needs to
charge payments periodically (in-line with your chosen delivery frequency).

Upon signing up for auto-delivery, or, if you amend your billing details (credit card) at any time, our store may trigger a 'test charge' of AUD $1 to your nominated credit card
to ensure the card is valid. This amount will appear as 'pending' in your transactions list and will disappear in a few days. You won't be charged anything outside of the cost of your subscription when your billing date is due.

The chances are low, but if we are unable to supply any products requested, we will try to advise you before your next order is due and offer a solution.

Your requested items will arrive approximately 5 – 10 days after payment is received (usually much sooner!) You'll receive an email with tracking info once your parcel has been shipped. 

No problem, simply log in here to access your account and update your details.

RSPCA Victoria's Well For Life Program

Simply click on each membership package to see what each entails, and best suits your pet’s needs.

Alternatively, email wellforlife@rspcavic.org.au with your pets age, breed, and general health condition and one of our team can make a recommendation for you!

If you haven’t received an email from us within 24 hours of signing up, please first check your spam/junk folder, sometimes our emails are directed there. If your
spam/junk folder is empty, please contact us at wellforlife@rspcavic.org.au or
03 9224 2222

If your payment was declined, please contact us on 03 9224 2222 to ensure your membership is still active.

For appointments with the vet clinic, simply call 03 9224 2222 and speak with our Vet Nurse. Please remember to state which clinic you would like to visit (Burwood East or
Pearcedale).

Your Welcome Pack will be sent out within 48 hours of your sign-up. These are sent via courier, so times may vary, however you can expect to have it in 3-10 business days.

We view each membership individually, please call 03 9224 2222 or email wellforlife@rspcavic.org.au to discuss your cancellation.

No, Well for Life is an annual membership to RSPCA Victoria vet clinics. It entitles you to a number of vet consults and treatments each year as part of your payment plan.

It aims to prevent illness and disease through regular vet clinic appointments. It does not help cover fees if your pet was to fall ill, as insurance would.

Depending on your membership type, you are entitled to a certain number of veterinary clinic visits per year (typically one or two). If you animal requires more visits than is included in your membership package, these will be regarded as additional appointments and usual consult fees will apply.

No, once you purchase your membership you have immediate access to the goods and services that are part of your membership package.

No, you will need to purchase two membership plans if you have two pets. Each plan is designed to provide comprehensive preventative vet care for one animal only.

No, Well for Life is designed as a 12 month wellness plan for your pet to fully benefit from the membership

You totally can and it is super easy to do. Simply log into your account here and make any changes at least two days before your next payment is due

Memberships can only be paid for using a credit card as our system needs to charge payments monthly.

Your first month will be billed at checkout and then approximately every 28 days from this date

Please note that subscriptions can only be paid for using a credit card, as our system needs to be able to charge your payments periodically (in-line with your chosen subscription frequency).

Upon signing up for a subscription, OR, if you amend your billing details (credit card) at any time, our store may trigger a 'test charge' of AUD $1 to your nominated credit card
to ensure the card is valid. This amount will appear as 'pending' in your transactions list and will disappear in a few days. You won't be charged anything outside of the cost of your subscription when your billing date is due.

No problem, simply log in here to access your account and update your details.

Returns & Refunds

You can access the returns and refunds policy by clicking here.

Shipping Policy

You can view our shipping policy and prices by clicking here.

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